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Warranty and Return Policy

General Return Policy

It is our goal to provide our customer 100% satisfaction. All items are rigorously tested and found to be in perfect working condition and appearance.All of our items include a 30 day warranty. In the unlikely event that you receive a defective item from us or if the product fails within 30 days, we will fix or replace the product at no charge. The customer will pay the shipping cost to us and we will pay the shipping cost back to you. We also offer a 7 day refund policy. If, for any reason, you are not satisfied with our product(s), Please email us atinfo@hplaptopmotherboard.com for a RMA and complete the instructions on how to ship the product(s) back to us. Please see"RMA Procedures" below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the motherboard was originally purchased.Once the product is returned, we will issue you a refund check.Please note that all refunds are subject to a 20% restocking fee. No refunds or exchanges accepted after 30 days. Also note that shipping charges are the customers responsibility and are non refundable. Please include your original shipping label with your return. If an item is returned as defective but is tested and found to be fully functional, you will be charged a $10 bench test fee.

Return Merchandise Authorisation (RMA) Procedures

1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us in info@hplaptopmotherboard.com to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).

2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.

3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.

4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.


Privacy Policy

At hplaptopmotherboard.com, we respect and value your privacy. We only collect, store and use your personal information for defined purposes like order processing and providing a more personalized shopping experience. In short, we do not sell, rent or trade your personal information to others. We strive to protect your personal information by using appropriate measures and processes. Our privacy policy applies to all information collected or submitted on the LaptopBatteryStore website. Please continue to read for more about our privacy policy.

Your Information:
When you place an order, we request you to submit certain personal information such as your name, e-mail, shipping & billing address, credit card number and its expiration date. This allows us to process and fulfill your orders and to notify you of your order status. We DO NOT share or give this information to any outside party with the exception of the necessary components in completing your order. Your credit card information will not be shared or used in any other manner than what is authorized by you, our customer. E-mail addresses are used solely for the purpose of communication between you and hplaptopmotherboard.com.

However, we do reserve the right to publish comments of our customers on our site as testimonials. If we do publish your comments, we will include names only after approval from you - we will never publish your name if we don't have your approval.

In addition, we may also need to disclose information when required by law to comply with certain legal, regulatory, or law enforcement procedures, if hplaptopmotherboard.com reasonably believes that such disclosure is necessary or required for the protection of hplaptopmotherboard.com, its customers, or the public.

How We Use This Information:
We e-mail you periodically with offers of further discounts on our products, announce hplaptopmotherboard.com related news, and inform you of recent developments in the battery industry. We always provide the option to unsubscribe if you would like to.

When you invite others to our site by our referral program, we ask for their names and e-mail addresses. An automatic e-mail is then sent from us to the e-mail address you have provided. We store this information to measure the success rate of our referral program.

Occasionally, we may conduct surveys or contests. Participation in either is absolutely voluntary. We may ask for your name, address and e-mail, so the contest can be administered and winners notified. Aggregate survey information can be used by us to help enhance the design and functionality of our site. 

Although very rare, if necessary we may also need to e-mail you about important service related issues at hplaptopmotherboard.com, such as temporary suspension of our service for maintenance.

The Security of Your Information:
We take every precaution to protect your information both online and offline. We use secure servers supporting industry standard 128-bit SSL (Secure Socket Layer) protocol. These internal servers are behind firewall protection. To prevent unauthorized access to stored information, all data that is sent during checkout are encrypted and are decoded only when they reach us. Our priority is to provide a safe and secure online shopping experience for all of our customers.

Cookies:
We may use"cookies" on some pages of our website to help us serve you better each time you return. Cookies are small pieces of information that are stored by your browser in your computer and are commonly used on Websites. They do not harm your system. Cookies are used to store and remember items in your shopping cart during your visit. We also use cookies to monitor our user's points of entry to our site for marketing and affiliate programs purposes. 

Links:
We may include links to other sites. If you use, or choose to use these links, we recommend you read the privacy statements of each. We are not responsible for their individual privacy practices. 

In Summary:
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at hplaptopmotherboard.com possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. 

Changes to Privacy Policy:
hplaptopmotherboard.com may update this privacy policy. We will notify you about significant changes in the way we treat personal information by sending you an e-mail, if we have one for you, or by placing a prominent notice on our website. 

Your Consent:
By using our site, you consent to the collection and use of this information by us, and agree to the policies presented on this site. If we decide to change our privacy policy, we will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances we disclose it. 

Tell Us What You Think
hplaptopmotherboard.com welcomes your questions and comments about our privacy policy. Please e-mail us for more information. Thank You.

Privacy Policy FAQs

1.What is a privacy policy?
A policy is an official statement issued by a website or company which fully discloses what information may be collected in the course of a person's interaction with that website or company, how the information will be used, how an individual can access his/her own data collected, and what security measures are being taken by the parties collecting the data to keep it safe.

2.What is personal information?
Information provided by you to us, which personally identifies you, such as name, e-mail address, billing information or credit card number, are treated as"personal information."

3.What information does hplaptopmotherboard.com collect? How is this information used?
We collect certain personal information such as your name, e-mail, shipping < billing address, credit card number and its expiration date, which we use only for defined purposes like order processing and providing a more personalized shopping experience.

4.Is my order secure on this site?
Absolutely! We only use secure servers supporting industry standard 128-bit SSL (Secure Socket Layer) protocol, which are behind firewall protection. We implement technical and organizational measures, such as encryption methodologies, to help us maintain your information securely and accurately. During checkout, all information travel through the Internet in encrypted form and are decoded only when they reach us.

5.What is a cookie?
A"cookie" is a small data file that is sent to your computer when you visit a website. When you return to the website, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.

6.Does hplaptopmotherboard.com disclose the information it collects to outside parties?
NO! We only use the information we collect on the site to make shopping at hplaptopmotherboard.com possible and to enhance your overall shopping experience. We Do Not sell, trade or rent your personal information to others.


Terms & Conditions

The following terms and conditions apply to all transactions made through this website. Please read the following terms and conditions carefully before accessing or purchasing in this website as no other terms apply. By using or accessing this website, you acknowledge that you have read and agree to these terms.

Disclaimer and Limitation of Liability to the Website

Our website and the materials herein are provided as they are. We make no representations or warranties, either expressed or implied, of any kind with respect to our website, our operation, contents, information and materials. We expressly disclaim all warranties, expressed or implied, of any kind with respect to the website or its use, including but not limited to the merchantability and fitness for a particular purpose. Your agree that our website, its directors, officers, employees or other representatives are not liable for damages arising from the operation, content or use of the website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Disclaimer and Limitation of Liability to Products sold

All of our products are guaranteed against defects for 30 days from the date of delivery. Except as expressly stated herein, we make no representations or warranties, either expressed or implied, of any kind with respect to the products sold in this website. Except as expressly stated herein, we expressly disclaim all warranties, expressed or implied, of any kind with respect to the products sold on this website, including but not limited to, the merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to our website arising from any product sold on the web site is the price of the product(s) ordered. In no event are our website, its directors, officers, employees, and representatives liable for special, indirect, consequential, or punitive damages related to the product(s) sold.

The products supplied by our Company are sold for use with certain products of computer manufacturers, and any reference to products or trademarks of such companies is purely for the purpose of identifying the computers with which our products may be used. Our Company and this Web site are neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these computer manufacturers, nor are the products offered for sale through our web site manufactured by or sold with the authorization of the manufacturers of the computers with which our products may be used.

Use

We grant you the permission to view this website for your own personal use provided that you agree to and accept without modification the notices, and conditions set forth in the 'Terms and Conditions'. The terms and conditions herein may not be altered, supplemented, or amended by the use of any additional documents that purport to be an agreement of the parties. Any attempt to supplement or amend this document in order to place an order for any product(s) that is/are subjected to the additional or altered terms and conditions will be considered null and void.

Errors and Mistakes Handling

While we strive to provide an error-free website, we cannot guarantee that all contents herein are 100% accurate and/or complete, including prices, product information, product specifications and product compatibility. As such, we reserve the right to correct errors in prices as they are discovered, revoke any stated offers and otherwise correct any errors, inaccuracies, or omissions. The right extends to orders that have already been submitted and accepted by our website.

Trademarks

The trademarks, used and displayed on this Site are registered and unregistered trademarks of the suppliers and manufacturers of the products offered for sale in this website. Nothing contained within this website should be considered as granting any right to use any trademark displayed in the website, without the prior written permission of the trademark owner.

General

We reserve the right to change the terms, conditions, and notices under which this website is offered without notice at any time. 

You hereby agree that no joint venture, partnership, employment, or agency relationship exists between you and our website as a result of this agreement or your use of this website. 

This agreement supersedes all prior or contemporaneous communications and proposals, whether electronics, oral or verbal, between you and our website with respect to this website.


F.A.Q

Payment FAQs


  1. 1. What payment means do you accept?
  2. 2. When is my credit card charged?
  3. 3. What do you consider my billing address?
  4. 4. Can I cancel an order?
  5. 5. Are credit card transactions safe?
  6. 6. Do you charge sales tax?

What payment means do you accept?
We accept credit card payment through PayPal payment system.
PayPal payment system supports VISA, MasterCard, Discover, eCheck and PayPal.

When is my credit card charged?
Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, where items are to be shipped out by the end of the following business day.

What do you consider my billing address?
Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined

Can I cancel an order?
Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

If you have any difficulties, please feel free to reach us by clicking the ‘Contact Us’ button on the website. We will get back to you shortly.

Are credit card transactions safe?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.

Do you charge sales tax?
No, there is no sales tax for any orders ( No Commercial Value).

Shipping FAQs


  1. 1. Can I come to your locations to pick up an item?
  2. 2. What will I be charged for shipping?
  3. 3. Who will deliver my orders?
  4. 4. How long will it take for my item to reach me?
  5. 5. How do I track my shipment?
  6. 6. What should I do if my shipment never arrives?
  7. 7. How do I ship items to a different address?

Can I come to your locations to pick up an item?
Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.

What will I be charged for shipping?
Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item’s description and are non-negotiable. Please consider this when placing your order.

Who will deliver my orders?
Items will be shipped by UPS, DHL and USPS.

How long will it take for my item to reach me?
Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 7 business days for delivery.

How do I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

What should I do if my shipment never arrives?
Please allow up to 7 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the ‘Contact Us’ button on the website. We will get back to you shortly.

How do I ship items to a different address?
During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.

Returns FAQs


  1. 1. How can I return or exchange an item?
  2. 2. Can I get a refund?
  3. 3. Can I return any product for any reason and receive a full refund?

Can I return or exchange an item?
Yes. Please review our Return Policy above to find out about returns and exchanges.

Can I get a refund?
If you are not satisfied with any of our product(s) in any way, we will gladly fix or replace the product at no charge when the product(s) are returned within 30 days of purchase.

Refunds are issued in the same form of payment as in the original transaction within 7 business days of receiving your return. Please review our Return Policy above for details on how to get a refund.

Can I return any product for any reason and receive a full refund?
No, we cannot refund shipping and handling. Due to our aggressive pricing, shipping charges are non-refundable unless we shipped incorrect item(s).